Refund policy

At Sparkify, we want you to be completely satisfied with your purchase. We offer a 3-day replacement policy from the date of delivery, subject to the strict conditions below.

Mandatory Unboxing Video (Strictly Enforced) To be eligible for a replacement in the case of receiving a damaged, defective, or incorrect item, an uncut, unedited unboxing video is mandatory.

• The video must clearly show the original packaging, the shipping label, and the opening of the package to reveal the defect or missing item.

• Claims without a valid unboxing video will not be entertained under any circumstances.

Replacement Eligibility To be eligible for a general replacement, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

Exceptions / non-replaceable items
For hygiene and safety reasons, certain types of items cannot be returned, like:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept replacement on sale items or gift cards.

Process for Replacement

1. Contact us within 3 days of delivery at shopsparkify@gmail.com with your Order ID and the mandatory unboxing video/photos.

2. If your replacement is accepted, we will arrange another package to deliver.